Last modified: 11 February 2022
At Solutions 2grow S.A. we are committed to protecting your privacy. This Privacy Policy also applies to our websites (www.solutions2grow.gr), including related mobile applications (Mobile Apps) owned and controlled by Solutions 2grow S.A.
This privacy policy governs our data collection, processing and usage practices. It also describes your choices about the use, access and correction of your personal information. If you do not agree to the data practices described in this Privacy Policy, you should not use our websites.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will give you more prominent notice by sending you an email notification.
Although we will notify you of any significant changes to this Privacy Policy, we encourage you to check this Privacy Policy periodically. We will also keep previous versions of this Privacy Policy on file for your review.
If you have any questions about this Privacy Policy or our processing of the information you provide to us, please write to us by email at info@solutions2grow.gr or by email to Solutions 2grow S.A., 9B Valaoritou – 10671 – Athens, Attn: Privacy.
1. WHO ARE WE?
2. HOW DO WE COLLECT INFORMATION?
3. WHAT INFORMATION DO WE COLLECT?
4. HOW DO WE USE THE INFORMATION WE COLLECT?
5. CONTROL YOUR INFORMATION
6. INTERNATIONAL TRANSFER OF INFORMATION
7. COOKIES AND SIMILAR TECHNOLOGIES
8. ASPHALIA
9. PARAPONES
1. WHO ARE WE?
Solutions 2grow SA.
We are Solutions 2grow S.A., a company that provides corporate training and coaching services to clients in Greece.
Solutions 2grow S.A. is a limited liability company (VAT: 094146732). Our registered office is 9B Valaoritou – 10671 – Athens – Greece.
2. HOW DO WE COLLECT INFORMATION?
When you visit our websites
You are free to browse the sites without providing any personal information about yourself.
When you visit the Sites, we ask you to provide personal information about yourself and we collect browsing information in the following ways:
We receive information about you when you contact us to inquire about our services.
We collect information from you if you leave a comment on our blog when we ask you questions about our services to help us with inquiries about our services.
We obtain information about you when you download useful content from our website when you leave a comment on our website or leave a comment on our website.
We collect information to enable us to fulfill our obligations to our customers and to respond to business needs.
When you use our mobile app
We use mobile analytics software to better understand the functionality of our mobile applications on your mobile device. This software may record information such as how often you use the app, events that occur within the app, aggregate usage, performance data, and where the app was downloaded from. In addition to the information we collect on our Sites, when you use our Mobile Apps, we may also collect your city, device model and version, device ID (or “UDID”), operating system version.
We send push notifications from time to time to let you know about events or promotions. If you no longer want to receive such communications, you can disable them at the device level.
We may link the information we store in our Analytics software to the Personal Information you submit in the mobile app. We do this to improve the services we offer you and to improve our marketing, analytics and location features.
3. WHAT INFORMATION DO WE COLLECT?
3.1 “Sensitive Information”
We do not collect sensitive personal information (e.g. health, genetic, biometric data, racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual orientation and criminal convictions). We expressly request that you do not provide us with such sensitive data.
3.2 “Information for children”
The Sites are not directed to and do not target children under the age of 16 and we do not knowingly or intentionally collect information about children under the age of 16. If you believe that we have collected information about a child under the age of 16, please contact us at info@solutions2grow.gr to have the information deleted.
3.3 “Personal information”
This refers to any information that you voluntarily submit to us that personally identifies you, including contact information such as your name, email address, company name, address, telephone number and other information about yourself or your business. Personal information may also include information about any transactions, free and paid, that you enter into on the Sites, as well as information about you that is available online, such as from Facebook, LinkedIn, Twitter and Google or from advertising information we obtain from service providers.
Personal information also includes navigational information where that information can directly or indirectly identify an individual. Navigational information relates to information about your computer and your visits to this website, such as IP address, geographic location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below. Other than this, we do not collect sensitive information from you.
3.4 Third Parties
Information we collect from third parties:
From time to time, we may receive personal information about you from third party sources, including partners with whom we offer affiliated services or engage in joint marketing activities, as well as public sources such as social media sites.
We never sell or rent personal information
We will never sell or rent your personal information to third parties.
We never share your information.
We will never share your information with third parties for marketing purposes.
4. HOW DO WE USE THE INFORMATION WE COLLECT?
Compliance with our privacy policy
We only use the information we collect in accordance with this Privacy Policy.
Use of personal information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
Improve your browsing experience by customizing the Sites.
To send B2B Digital Clusters information or content to you that you think may be of interest to you by mail, email or other means, and to send you marketing communications about our business.
Promote your use of our services to you and share our promotional and informational content according to your communication preferences.
provide other companies with statistical information about our users – but this information will not be used to identify any individual user.
send information about changes to our Customer Terms of Service, Privacy Policy (including our Cookie Policy) or other legal agreements
for legal requirements.
We may from time to time contact you on behalf of external partners about a particular offering that may be of interest to you. In these cases, we do not transfer your personal information to the third party.
Service providers
We may transfer your information to third party service providers that we have engaged to complete tasks and provide services on your behalf (for example, we may provide your contact information to the search engine optimization company we work with). We only disclose personal information that is necessary to provide the service.
We also use certain third-party services to help us fulfill our contractual obligations – for example, a modern workspace called Dropbox. These third party services are listed in full below. We have verified that these third party services are GDPR compliant (or working towards GDPR compliance) and are certified under the EU-US Privacy Shield Framework (or working towards certification) where these organisations are based outside the EU.
Partners of Solutions 2grow SA.
In addition, we may share data with trusted partners to communicate with you based on your request to receive such communications, to help us perform statistical analysis, or to provide customer support. These third parties are prohibited from using your personal information except for these purposes and are required to maintain the confidentiality of your information.
We work with trusted third parties to provide services that we believe may be of interest to you. When you need to engage with these marketing partners, we will let you know who we share data with and provide a link to the partner’s privacy policy so you can learn more about how to opt out of the partner’s communications. These partners are required to adhere to our privacy and data protection policies.
Corporate events
If we (or our assets) are acquired by another company, whether through merger, acquisition, bankruptcy or otherwise, that company will receive all information collected by B2B Digital Clusters on the Sites. In this case, you will be notified via email and/or a warning notice on our website of any changes in ownership, uses of your Personal Information and choices you may have regarding your Personal Information.
Forced Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order or legal process.
Legal basis for processing personal information (EEA only)
If you are a visitor/customer located in the European Economic Area (“EEA”), Solutions 2grow S.A. is the controller of your personal information. Solutions 2grow S.A.’s data protection officer can be contacted at info@solutions2grow.gr.
Our legal basis for collecting and using the personal information described above will depend on the specific personal information and the specific context in which we collect it. However, as a general rule we will only collect personal information from you where we have your consent to do so, where we need the personal data to perform a contract with you or where the processing is in our legitimate interests and is not exempt from your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with us, we will make this clear at the relevant time and let you know whether or not providing your personal information is mandatory (and the potential consequences of not providing your personal information). Similarly, if we collect and use your personal information to rely on our legitimate interests (or those of third parties), we will make clear to you at the relevant time what those legitimate interests are.
Using navigation information
We use navigational information to operate and improve the websites. We may also use navigation information alone or in combination with personal information to provide you with personalized information about B2B Digital Clusters.
Customer Testimonials and Comments
We post customer testimonials and comments on our websites, which may contain Personal Information. We obtain each customer’s consent via email before posting the customer’s name and testimonial.
Use of credit card information
If you provide us with credit card information, we use it solely to verify your financial qualifications and to collect payment from you. We use a third party service provider to manage credit card processing. This service provider is not permitted to store, retain or use information you provide other than for the sole purpose of credit card processing on our behalf.
5. CONTROL OF YOUR INFORMATION
You have certain rights in relation to the information we hold about you as set out in the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and classify personal information).
5.1 Requesting a copy of your information
You can request a copy of all the data we hold about you. Upon request, we will send you a CSV file (which you can open in a program such as Microsoft Excel) containing the personal data we hold about you.
5.2 Updating or correcting your information
The accuracy of your information is important to us. If you change your email address or any of the information we hold is inaccurate or out of date, please contact us to correct our records.
5.3 Deletion of your information
You have the right to request deletion of your personal information. Unless there is a good reason for not deleting the data (for example, if we need to use the data to fulfil our contractual or legal obligations), your personal data will be deleted upon request.
Users are able to leave comments on our blog. To keep the conversation flowing, blog comments will not normally be deleted (unless there is a compelling reason for us to do so), but all personal information will be removed.
5.4 Automated decision making
We do not use personal information for automated decision-making or profiling; your data is not subject to automated decision-making or profiling.
Review, correction and removal of your personal information
You have the following data protection rights:
You may request access, correction, update or deletion of your personal information.
You may object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing carried out prior to your withdrawal, nor will it affect the processing of your personal information carried out based on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about the collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the USA and Canada) are available here).
To exercise any of these rights, please contact us or by email at info@solutions2grow.gr, or at Solutions 2grow S.A. 9B Valaoritou – 10671 – Athens – Greece, Attn: Privacy.
We will respond to your request to change, correct or delete your information within a reasonable time and notify you of the action we have taken.
ANTI-SPAM POLICY
Our Acceptable Use Policy, see here, applies to us and, among other things, prohibits us from sending unsolicited commercial emails in violation of applicable laws and requires the inclusion in each email sent of an opt-out mechanism and other required information.
To unsubscribe from our communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link at the bottom of our emails updating your contact preferences or by sending us an email to info@solutions2grow.gr or by postal mail to Solutions 2grow S.A., 9B Valaoritou – 10671 – Athens – Greece, Attn: Privacy.
Customers cannot opt out of receiving emails regarding their account with us.
6. INTERNATIONAL TRANSFER OF INFORMATION
International transfers within the entities of Solutions 2grow S.A. partners.
To facilitate our global operations, we transfer information across continents and allow access to that information from countries in which Solutions 2grow S.A. affiliates have operations for the purposes described in this policy.
This Privacy Policy applies even if we transfer Personal Information to other countries. We have taken appropriate safeguards to require that your Personal Information remains protected. When we share information about you within and between Solutions 2grow S.A. subsidiaries, we use standard contractual data protection clauses, which are approved by the European Commission, and we rely on the EU-US. and Swiss-U.S. Data Protection Security Framework to safeguard the transfer of information we collect from the European Economic Area and Switzerland. For more information, please see our Data Security Notice.
International transfers to third parties
Some of the third parties described in this privacy policy that provide services to us under contract are based in other countries that may not have equivalent privacy and data protection laws in the country in which you reside. When we exchange information from customers in the European Economic Area or Switzerland, we use EU-US. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer. Please refer to the Privacy Notice below
Privacy Shield Notice
Solutions 2grow SA is committed to submitting all personal data received from European Union (EU) member states and Switzerland based on the Privacy Shield Framework to the applicable Framework Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield list here.
Solutions 2grow SA is responsible for the processing of personal data received in accordance with the Privacy Shield Framework and subsequently transferred to a third party acting as an agent on its behalf. Solutions 2grow S.A. complies with the Privacy Shield Principles for all subsequent transfers of personal data from the EU and Switzerland, including further transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Security Framework, Solutions 2grow S.A. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In some cases, Solutions 2grow S.A. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You may direct any questions or complaints regarding our compliance with the Privacy Shield to info@solutions2grow.gr.
Under certain circumstances, described more fully on the Privacy Shield website, you may have the right to invoke binding arbitration when other dispute resolution procedures have been exhausted.
7. COOKIES AND SIMILAR TECHNOLOGIES
Cookies
Solutions 2grow SA uses cookies or similar technologies (such as web beacons) to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about the user base as a whole. To learn more about how we use cookies on our websites and how we manage cookie preferences, please see our Cookie Policy.
The cookies we use are ‘1st party’ cookies. We do not use 3rd party cookies (these are often used to track behaviour across a range of websites, so targeted advertising may be applied. We don’t do that!) The list below describes why we use cookies:
Google Analytics: Google Analytics sets cookies to help us accurately estimate the number of visitors to the site and what content is most popular. This helps to ensure that our site meets your needs in the best possible way.
WordPress Comments: When you leave a comment on our blog, three cookies are set to store your name, email address and our website. This is so that if you want to leave another comment, you don’t have to type this information again.
By using and browsing the Solutions 2grow SA website, you consent to cookies being used in accordance with this Policy.
If you do not consent, you must disable cookies or not use the website. Most browsers allow you to disable cookies. To do this, see the ‘help’ menu in your browser. Disabling cookies should not significantly restrict your use of this website.
Flash Cookies and other third-party tracking technologies
Adobe Flash Player (and similar applications) uses technology similar to cookies to remember your browser settings, preferences and usage, but these are managed through a different interface to that provided by your web browser. This technology creates locally stored objects often referred to as “Flash cookies”. For more information about “Flash cookies” and how you can manage them, please visit our Cookies Policy.
Third party tracking technologies
The use of cookies and web beacons by any shared tracking company is not covered by our Privacy Policy or Cookies Policy.
8. ASPHALIA
At Solutions 2grow S.A. we take safety seriously. In order to protect your information from loss, misuse or unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to secure and safeguard the information we collect. These steps include the following:
Data minimization
Coding best practices
Security best practices regarding devices (computers, laptops, mobile devices), online accounts, web hosting, physical access and storage
Staff training and accountability for data protection
A copy of our internal Data Security Policy is available upon request.
Security of your personal information
We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. We secure the Personal Information you provide on our computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected by appropriate physical, technical and organizational measures.
Translated with DeepL.com (free version)
Social media utility
Our websites include social media usability features such as the Facebook Like button and Widgets such as the Share this button or interactive mini-programs running on our websites. These features may collect your IP address, which page you visit on our sites and you may set a cookie to enable the feature to work properly. Social media usability features and widgets are hosted by third parties or hosted directly on our websites. This privacy policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies that provide them.
External sites
Our websites provide links to other websites. We do not control and are not responsible for the content or practices of these other sites. Providing such links does not constitute our endorsement of those other sites, their content, their owners or their practices. This Privacy Policy does not apply to these other sites, which are subject to any other privacy and other policies they may have.
Translated with DeepL.com (free version)
Public Forums
We offer newsletters, blogs and community forums. Please keep in mind that if you directly disclose any information through public messages, blogs or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the sites if you request it, as described in the “Unsubscribe and Unsubscribe” section below.
Retention of personal information
How long we keep the information we collect about you depends on the type of information; as described in more detail below. After this time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information you provide to us in circumstances where there is a legitimate business need (for example, where it is required to contact you about the Services or to comply with our legal obligations, resolve disputes and enforce our agreements).
Translated with DeepL.com (free version)
Where we have no legitimate business need to process your Personal Information, we will securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until it is deleted. We will delete this information from the servers at an earlier date if you request it, as described in the “To unsubscribe from our communications” section below.
If you have opted in to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information is generated.
Data breaches
Our Data Security Policy includes a clear procedure for dealing with a personal data breach, should one occur. Where appropriate, B2B Digital Clusters will notify you immediately of any unauthorized access to your personal information.
9. PARAPONA
If you wish to make a complaint about the way your personal data is handled, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe that we are processing your personal information in a way that does not comply with the law, you can complain to the Data Protection Authority.
Contact
Solutions 2grow SA
9B Valaoritou 9B
10676
Athens
Greece
info@solutions2grow.gr